Your privacy, plainly and respectfully.

• About you (the requester): Your name, phone number, relationship to the person who needs care (e.g. parent, spouse, self), and communication preferences.
• About the loved one receiving care: Their name, age, gender (if provided), and mobility or medical notes that allow us to match the right caregiver.
• Where care is delivered: Your neighborhood, Chennai pincode, and complete physical address once a quotation is accepted, so our verified caregiver can reach your home safely.
• Service & Schedule requirements: Requested service type (Personal Care, Companionship, Recovery Support), visit schedule (one-time or recurring days), and preferred time windows.
• Payment & Billing records: Transaction amounts, receipt identifiers, timestamps, and payment statuses via Razorpay. We do not process or store credit card numbers or banking credentials.
• Visit Verification: To guarantee visits take place, caregivers log GPS-assisted check-ins upon arrival and departure, alongside verified OTP codes provided by the family.

• To call you for an initial assessment, understand care requirements, and formulate an accurate quote.
• To lock in a suitable caregiver using our 100-point matching algorithm (skill, language, location proximity).
• To send vital service notifications (caregiver arrival alerts, digital visit logs, payment receipts) via WhatsApp or SMS.
• To maintain safety standards, verify caregiver attendance, and provide audit trails for families living out of town or abroad.

• Neyo Care Consultants: Authorized care coordinators access records to manage assessments, caregiver dispatch, and customer support.
• Assigned Caregiver: Before acceptance, caregivers see only the general area (e.g. Adyar) and timing. Full name and house address are only revealed once the assignment is formally locked in.
• Essential Infrastructure Partners: Cloud hosting (Amazon Web Services, Mumbai ap-south-1 region), payment processing (Razorpay India), and messaging delivery (Meta Cloud API / SMS gateway). All partners are bound by strict enterprise confidentiality agreements.

Neyo Care operates on an Availability-First model. When an assessment is completed, our system places a temporary 48-hour reservation hold on the matched caregiver's schedule. Overlap prevention algorithms prevent the caregiver from being assigned to any competing request during this window. If a quote is not accepted within 48 hours, the hold is safely released back into the pool.

We retain operational records while you have an active account or ongoing visits. Tax and payment transaction records are retained for the statutory period mandated by Indian accounting regulations. Once retention requirements expire, personal data is either irreversibly erased or anonymized for clinical quality auditing.

• Encryption: All web traffic is strictly encrypted over TLS 1.3 in transit, and database backups are encrypted at rest using AES-256.
• Passwordless Authentication: Customer and caregiver accounts use time-sensitive, single-use mobile OTP codes with automated rate-limiting to prevent unauthorized access.
• Separation of Environments: Test and development environments operate strictly with synthetic test data; live customer health notes are isolated on production infrastructure.

We do not use tracking or advertising cookies. Our web portal uses secure, first-party browser tokens strictly to keep you authenticated across pages and store your language preference (EN/TA). Fonts are loaded securely from Google Fonts CDN.

• Right to Access & Summary: You may request a machine-readable digital export of all personal and health information Neyo Care holds about you.
• Right to Correction & Updating: You may update inaccurate medical notes, addresses, or contact details at any time.
• Right to Erasure: You can request permanent erasure of your personal records, subject only to statutory tax or legal retention duties.
• Right to Withdraw Consent: You may revoke consent for non-essential notifications at any moment without penalty.
• Right to Nominate: You have the right to nominate an authorized family representative to exercise these data rights on your behalf in the event of incapacity.

To exercise any of these rights, submit a request via our Privacy Request Portal or message our Care Coordinator directly.

If you have any questions, concerns, or grievances regarding the processing of your personal data, you may reach our designated Data Protection Officer:

We are committed to acknowledging grievances within 24 hours and resolving them within the statutory timelines prescribed under the DPDP Act. If you remain dissatisfied, you have the right to lodge a complaint with the Data Protection Board of India.