We currently serve most neighbourhoods across Chennai. When you submit a request, our consultants will confirm availability for your specific location during the initial call.

Every caregiver goes through background verification, in-person interviews, and structured training before being placed with a family. We match caregivers based on the specific needs of your loved one.

Yes. For recurring care, we aim to assign a consistent caregiver so your loved one builds familiarity and trust over time. If a change is needed due to leave or other reasons, we notify you in advance.

Our caregivers assist with personal care (bathing, dressing, grooming), companionship, light household tasks, medication reminders, and accompanying to appointments. Medical procedures requiring clinical staff are outside their scope.

You submit a care request with your preferred dates and services. A care consultant contacts you to understand your needs in detail and then arranges the right caregiver. You'll receive confirmation before the visit.

Please contact us as early as possible so we can inform the caregiver and adjust schedules. Our consultants will help find an alternative arrangement if needed.

We offer scheduled visit-based care. For round-the-clock support needs, speak to our care consultants - they can discuss what arrangements may be possible based on your situation.

You can leave feedback directly through your Neyo Care account after each visit. You can also reach your care consultant directly - your feedback helps us improve the quality of care continuously.